Returns & Exchanges
Please choose carefully. We do not normally give refunds if you simply change your mind, make a wrong selection, or receive an unwanted gift. We are unable to resell your returned products in order to ensure product integrity. You may choose to receive a refund, exchange or credit where the product is faulty, wrongly described, different from a sample shown to you, or does not do what it is supposed to do. Perfect Potion products must be returned as soon as possible, accompanied by the original purchase receipt.
Please Email Customer Service for all return and refund enquiries: firstname.lastname@example.org
Please know all our diffusers come with a Manufacturer’s 12 month warranty. Please complete the diffuser return form (CLICK TO DOWNLOAD FORM) and return it with the diffuser either to one of our Perfect Potion stores for testing, or alternatively, post the form with the diffuser to our Head Office.
If you decide to take it to one of our stores for testing and they find the diffuser faulty, they will be able to replace it immediately. Simply take the diffuser and the completed diffuser return form along with your proof of purchase. If you have a customer care account and the diffuser was purchased through the account, the staff in store will be able to retrieve your purchase information. If not, a bank statement will suffice.
If you choose to send it to our Head Office, you will receive an email from our Technical Manager once we receive the diffuser and paperwork, and then again when the investigation has been finalised. This usually takes about 2 working days from when we receive the diffuser.
All care should be taken to use the products using the instructions on the product. Please ensure that you follow the directions and dosage as instructed in the label.
Should you find you you have a reaction to an ingredient, please stop the use of the product immediately and if necessary, seek medical advice.
This is the Customer Product Return form (CLICK HERE TO DOWNLOAD FORM).
If you decide to take it to one of our stores, they will be able to exchange or refund the product immediately. Please take the product and the completed product return form along with your proof of purchase. If you have a customer care account and the item was purchased through the account, the staff in store will be able to retrieve your purchase information. If not, a bank statement will suffice.
Alternatively, you can return the product directly to head office along with the completed form so that we can investigate further. Please email Customer Service to let us know which product it was and what the batch number is on the side of the bottle. (Bxxxxxx) so that we can start the investigation.
Incorrect Items Received
All care is taken when completing your order for shipment.
If you find there has been an oops in the packing, please email Customer Service for further assistance.
Damaged in transit
All care is taken when packing your order to ensure your items are safe when leaving our warehouse. Once your package has left our warehouse, Perfect Potion is not responsible for damages incurred. Please contact Australia Post for more information.